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Top Conversational AI Platforms for Businesses in 2023

  • Soumalya Bhattacharyya
  • Feb 27, 2023
Top Conversational AI Platforms for Businesses in 2023 title banner

Conversational Artificial Intelligence is a technology that makes it possible for people and computers to have successful spoken and written exchanges. Conversational AI functions by identifying a user's speech or text patterns, anticipating their intentions, and providing an automatic, adaptive scripted response. Today's top conversational AI technologies can provide interactions that are incredibly lifelike and human-like.

 

There are several applications of conversational AI in use now in various sectors of the economy. These very intelligent applications are assisting organizations in connecting with consumers and workers in previously unheard-of ways, whether it is through customer service, marketing, or security. In reality, in the aftermath of the worldwide pandemic, conversational AI has emerged as the core of many enterprises' digital transformation.

 

New chances to use conversational AI are always developing as technology progresses. Future conversational AI applications are already being developed for the automotive industry, e-learning, marketing, and home automation. Conversational AI will become more and more prevalent in our daily lives as both our exposure to and hunger for interactive technology grow.

 

Businesses may profit from conversational AI in a wide range of ways, including lead and demand creation, customer support, and more. These AI-based technologies are widely used in businesses to increase cross- and up-selling effectiveness for sales staff. Additionally, as the technology develops and becomes more sophisticated, new conversational AI applications will help and/or automate more operational areas.


 

What are Conversational AI Platforms?

 

Natural language processing and machine learning are used by a range of technologies known as conversational artificial intelligence (AI) to establish communication between users and computer systems. Chatbots, voice assistants, smart gadgets, and programs that can carry out sophisticated procedures in a variety of sectors, as well as chatbots that give casual and repetitious customer service, are all forms of conversational AI that customers deal with regularly. 

 

To assist enterprises in managing the whole lifecycle of a conversational AI solution, the Conversational AI Platform consulting service makes use of many resources. It fulfills the requirement for flexible, adaptable, scalable, and easily deployable solutions, as well as quickening development, easing operations, and letting customers concentrate on generating commercial value quickly.

 

The technology that enables automatic discussions between a company and its clients is known as conversational AI. Any messaging or voice-based communication platform may be used for these talks, which can be text- or audio-based.

 

Please be aware that while both chatbots and voice-based assistants are powered by conversational AI, they are not the same thing. As a result, you may utilize conversational AI to automate discussions on messaging services, websites, voice assistants, and other platforms.

 

Artificial intelligence has advanced to the point that it can convincingly imitate human speech. They support these human-like discussions with Natural Language Processing (NLP). It aids artificial intelligence in comprehending voice, text, and purpose, understanding many linguistic varieties, and responding as a person would.


 

How Can Businesses Use a Conversational AI Platform?

 

There are several commercial uses for conversational AI, including attracting new customers and keeping them around. It may assist you in giving your consumers a better experience and swiftly and effectively resolving any issues they may be having.

 

A user-friendly chatbot that can generate leads and increase sales may also be made using conversation AI technologies. Interested in learning more about conversational AI's many commercial application cases?

 

The following are some of the most typical uses of conversational artificial intelligence in business today.

 

  1. Service to clients:

 

Giving 24-hour customer assistance is the earliest and most popular usage of conversational AI. It may be used to address issues, offer solutions, and respond to frequently asked questions by customers. Building your personalized library of data will enable you to improve the accuracy of your conversational platform. Your clients won't have to wait long to get their questions answered if you offer a service like this. By doing this, you enhance their interactions with your company and encourage client loyalty.


 

  1. Lead Generation and Conversion:

 

Using conversational AI, you may suggest products to website users based on their search histories and previous online activities. Use a virtual assistant or chatbot on your website to communicate with visitors and point them in the direction of the appropriate pages, goods, or services. In essence, this guides prospects through the sales process.

 

By cross-selling or up-selling clients on items, also aids in boosting conversions. When a consumer interacts with your chatbot to request a product suggestion, you can educate it to also promote related or more expensive items.

 

Delivering discounts and promotions to your current or potential consumers is another thing you can do with your conversational AI platform. Conversational AI-based chatbots can make appointments and gather emails outside of normal business hours, which is useful for lead generation. Then your sales staff may take care of nurturing those prospects after receiving that information.


 

  1. Customer Research and Feedback:

 

The main goals of conversational platforms are to:

 

  • Engage with clients and potential clients
  • Recognize their issues
  • Offer solutions

 

The information gathered from these discussions might help you comprehend your consumers and their problems better. In essence, you may utilize this to gather client feedback and enhance your goods and services.

 

For starters, you may merely ask clients for their opinions during or after these automated encounters. All you need to do is program your conversational platform to achieve this. By examining the chats and inquiries that your clients make, you may also determine the most typical problems they have.

 

You may need to simplify anything for your consumers if the bulk of them are looking for instructions on how to carry out a particular operation. Alternatively, if a lot of consumers are complaining about the same problem with a product or service, the problem has to be fixed.


 

Top AI Conversational Platforms

 

Let's take a deeper look at the best conversational AI chatbot platforms that you may utilize now that you are aware of the many ways in which you can use conversational platforms for your business.

 

Here are some market-leading platforms you should think about if you want to enter the AI space, each mentioned with its top features.

 

  1. ChatBot:

 

User-friendly customer service automation is made possible by chatbots. Conversational bots may be created and launched using the platform's omnichannel tool without the need for programming knowledge. Unilever and General Motors are two well-known corporations that use chatbots to differentiate their customer service offerings.

 

Different conversation templates, such as those for customer service and discounts, can be used to kick off the creation of your bot. When interacting with clients, your AI will be able to take part in lively dialogues and make decisions. As they are supported by context management and can control the chat flow, your bots' conversations will feel natural.


 

  1. Clinc:

 

You will never have a better understanding of your customer's thanks to this tool. In particular, Clinc is recognized as being in charge of the top virtual assistant for banking self-service. The excellent work Clinc has done in the field has been featured by publications including Forbes, The New York Times, and VentureBeat.

 

Eight AI engines run Clinc, which can handle a user's request from inquiry to intelligent answer. The conversation management and sophisticated NLP features in the platform ensure that customer-facing dialogues flow naturally and make sense. To guarantee that your bots match the voice of your business, you may even give them personalities.

 

Since the business uses a quote-based pricing approach, interested potential consumers must get in touch for further details.


 

  1. HappyFox:

 

The bot solution for the live chat platform is a specially created bot made for corporate organizations. The goal of the HappyFox Chatbot is to divert tickets and lower the number of support requests. Their main goal is to maximize the efficiency of your support personnel.

 

Platforms for help desks like Zendesk and HappyFox can interface with the conversational AI platform. This allows you to still escalate tickets from AI-driven dialogues to your human employees. Bots aren't meant to take the place of agents; instead, they may address less important problems so your team can focus on the trickier ones. For a quote, interested parties must get in touch with HappyFox.


 

  1. MobileMonkey:

 

Through well-liked channels including online chat, SMS messaging, and social media platforms like Facebook Messenger, MobileMonkey enables users to communicate with their consumers in real-time. The business is well-known for its proprietary Omnichat, a ground-breaking piece of AI marketing technology.

 

Users of Omni Chat may create compelling content for bots once and utilize it across all platforms. Using keywords and past encounters, AI searches through all consumer answers across all channels to understand intent. Your CRM and email are two examples of critical third-party systems that MobileMonkey can seamlessly interact with.


 

  1. SAP:

 

With the aid of AI chatbots, SAP Conversational AI gives you the possibility to streamline several operations and improve your customer service. The tool is supported by top-notch language technology and end-to-end bot development. Even a Slack bot may be installed there.

 

Your bot's ability to interpret text and research important facts using SAP's cutting-edge natural language processing will help your customers have a better chat experience. Multiple languages are supported by technology, and chatbots can even transition between them in the middle of a conversation. You can maximize the use of your bots using the platform's integration with both SAP and non-SAP products and its comprehensive analytics.


 

  1. Ideta:

 

Ideta focuses on creating impactful dialogues. The core of this technology is natural language processing. Intent recognition together with this technology guarantees that you can give your clients the finest service possible. You may create your bots using Ideta without having any prior coding knowledge. You may create bots tailored to the integrated partners of Ideta. Your bot may be hosted on services like Google, Microsoft, IBM, Facebook, and more.

 

There are four price tiers available for the AI tool. Ideta provides a special sort of risk-free trial. The use of any plan is free for users up until the publication of their AI tool. After the bot goes active, you have a further 14-day trial period. On the website, the pricing options are organized according to what would be suitable for various company sizes rather than characteristics. 


 

Conclusion:

 

It is now possible for companies to communicate with customers automatically thanks to a technology called conversational AI. On any messaging or voice-based communication platform, these discussions can be held in text or audio format.

 

A human voice may now be faithfully imitated by artificial intelligence (AI), which has advanced to this stage. Natural language processing underpins these conversations that seem to be between people (NLP). It enables artificial intelligence (AI) to understand voice, writing, and intent as well as to decode different languages and respond in a human-like manner.

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