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What is Hyper automation and how is it used in businesses?

  • Ashesh Anand
  • Jan 14, 2022
What is Hyper automation and how is it used in businesses? title banner

Although Hyper automation may sound like science fiction, it has practical applications. It can quickly discover, validate, and automate a wide range of business and IT processes. 

 

Hyper automation refers to the result of a combination of machine learning, packaged software, and a variety of tools used to execute a task. It may make use of advanced technology such as artificial intelligence (AI) and machine learning to help people and streamline work processes.

 

Hyper-automation, as described by Gartner, "involves the use of advanced technologies like artificial intelligence (AI) and machine learning (ML) to increasingly automate processes and complement humans." 

 

Hyper-automation refers to the sophistication of the automation (i.e., discover, analyse, create, automate, measure, monitor, and reassess) as well as the tools that can be automated.

 

(New to Machine Learning? Read the Basics of Machine learning: Types and Applications)

 

 

What is the significance of Hyper automation?

 

Most businesses have a variety of automation technologies for IT and business. Many of these tools are script-based or rule-based, or are intended for specific applications (ie, onboarding automation). On an ad hoc basis, these tools provide automation for simple activities. If the HR or marketing departments need to automate a set of duties, a new solution is implemented.

 

The difficulty with this approach is that it causes the organisation to become a patchwork of segregated automation, which is full of holes. This makes developing automated, end-to-end procedures to support business ambitions challenging and expensive for IT.

 

That is the primary distinction between automation and Hyper automation: automation refers to basic task automation, whereas Hyper automation is a unified approach that aims to automate and coordinate as much as possible in order to transform processes (digital transformation) and create new ones that would have been impossible to achieve using traditional methods.

 

Organizations are moving toward unified, enterprise-wide automation initiatives, increasingly with the help of AI and ML tools, in order to decrease costs and boost productivity.

 

Watch this: Hyper automation and the RPA Renaissance




 

Advantages of Hyper automation

 

Hyper automation can help businesses save money while also increasing security and freeing up internal resources. Benefits like these can be used to improve areas like customer service, marketing, and sales.

 

Hyper automation enables your company to:

 

1. Gather and analyse a wide range of data

 

The insights gained can help your company enhance its decision-making processes and client experiences.

 

2. Optimize workforce engagement

 

Boost employee engagement by ensuring that repetitive tasks are completed consistently and effectively.

 

3. Make use of low-code/no-code digital technologies

 

This can help you save money and time by automating operations that would otherwise require manual intervention.

 

4. Increase agility

 

Improve agility by giving more accurate, faster information for improved decision-making.
 

(Discover How AI can be used in Marketing Automation)


 

Implementing Hyper automation in your business

 

As previously stated, Hyper automation can integrate core automation and RPA with sophisticated technologies such as AI and machine learning. Your company can benefit from Hyper automation in a number of ways when you use it.

 

1. Increased efficiency and adaptability

 

Hyper automation is ideal for increasing output. Delegating low-value work to automation systems makes this possible, allowing people to dedicate more time to higher-value duties. It enables you to build your business while having efficient and agile decision-making capabilities.

 

2. Improving ROI and cutting costs

 

Hyper automation can help you improve profits while lowering costs. The financial benefits of Hyper automation include increased employee morale, productivity, and revenue, as well as satisfied customers. According to Gartner, organisations will be able to reduce operational costs by 30% by 2024.

 

3. Accuracy and acceleration

 

Hyper automation improves the speed and accuracy of work operations while also allowing complicated business processes to be automated. End-to-end automation is possible thanks to AI, natural language processing, deep learning, and predictive analytics

 

It allows robots to replicate human intelligence while also minimising human error and weariness. As a result, speed and efficiency are greatly improved.

 

4. Improved customer service

 

Hyper automation delegated time-consuming and complex tasks to bots. This allows employees to focus their efforts on improving the client experience by learning about their preferences. It also enables them to give custom-tailored solutions for each customer.

 

5. Digital workforce, robotics, and processes

 

Intelligent process automation inside an organisation results in Hyper automation, which allows it to run without human involvement. Artificial intelligence (AI), machine learning (ML), natural language processing (NLP), intelligent optical character recognition (OCR), and AI visual recognition are all examples of automation capabilities that have one feature in common. 

 

The technologies improve robots' Hyper automation abilities, allowing them to perceive, dissect, and evaluate tasks. With the ability to lay out business processes, Hyper automation can be used for process mining and task mining operations.


 

How does one get started with Hyper automation?

 

The quality of planning, like with every business endeavour, determines the level of success. Consolidating your aims and activities might be aided by creating a Hyper automation plan. Your Hyper automation roadmap can be broken down into four steps:

 

1. Determine your goals

 

To develop a solid plan, you must first determine the exact objectives you wish to achieve through Hyper automation integration. A successful business process automation requires the adoption of a comprehensive approach to a holistic vision. To be thorough, a comprehensive strategy must encompass all personnel, departments, and procedures inside your firm.

 

2. Increase the scalability of your system

 

Hyper automation is an advanced technology architecture that allows a company to scale its automation capabilities. It necessitates a substantial amount of automation. 

 

To put it another way, scalability must be considered in every opportunity. This step determines which domains will gain the most from Robotic Process Automation (RPA) implementation.

 

3. Do some research

 

Internally, or with the help of outside consultants, research is carried out. It entails locating procedures that are ready to be automated. It usually ends up in departments with a lot of paperwork, such finance, accounting, and human resources. 

 

This step also includes technological demonstrations and assessments of selected RPA providers, which serve as proof of concepts and knowledge-gathering platforms.

 

4. The process, the pilot, and the implementation

 

Businesses ensure that the relevant workforce is trained and ready to carry out the RPA deployment at this point. It also covers the procedures that must be followed in order to maintain and test the IT infrastructure. All implementation actions are documented, tracked, and carried out in accordance with predetermined guidelines.


 

Watch this: What is Hyper automation



The positives of hyper-automation will allow your personnel to be educated on the most up-to-date business and market information, allowing them to do their jobs to their full potential. 

 

Rather than being slowed down by low-level, repetitive duties, your employees will be more involved in their work as they attempt to solve problems and come up with innovative solutions.

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