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What is the Role of AI in Human Resource Management?

  • Bhumika Dutta
  • Oct 16, 2021
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Human Resources (HR) is one of the quintessential parts of any company as it is directly affiliated with the lives of the employees working under the company. The employees need to have a well communicated and healthy work environment for them to be efficient and productive. 

 

The role of HR is to make sure every employee is feeling safe and getting the required help, and provide them space for creativity, intelligence, and empathy to offer excellent work.

 

Artificial intelligence, which is one of the most advanced and growing technologies today, has helped a lot in improving the HR department. AI automates and completes the majority of low-value HR tasks so that more attention may be focused on the strategic scope of work. 

 

AI has the potential to revolutionize employee experiences in a variety of ways, from recruiting to talent management, by processing massive amounts of data quickly and accurately. 

 

(Also read: Artificial Intelligence (AI) For Marketing Analytics)

 

In this article, we are going to learn about the role of artificial intelligence in the improvement of the HR department. 


 

How is AI amalgamated with HR?

 

Artificial intelligence uses pre-programmed algorithms to make real-time decisions, as well as coherent computing approaches. Artificial intelligence will have an impact on the human resources department. 

 

Companies will experience an upgraded and evolved condition for their applicants and workers as a result of the panoptic human component of Human Resources combined with the intelligence of technology. Not only that, but AI in HR will also contribute to the promotion of the value of producing better and faster outcomes.

 

(Similar read: AI in Risk management - Applications and Challenges)

 

Applications of AI in HR:

 

The department of Human Resources plays a tedious role in the recruitment and training of employees. To lessen the manual burden of the people working under human resources, Artificial intelligence offers a lot of applications. 

 

Some of these applications, according to Mobinius are:

 

  1. Talent Acquisition and Recruitment:

 

Talent acquisition is a very important task of the HR department as bringing in talented individuals under the group will lead to the potential growth of the company. The most prominent use of artificial intelligence in HR may be found in talent acquisition. 

 

From screening applicants to maintaining databases, arranging interviews, and addressing and resolving contestant queries, AI reduces the time and effort required to complete these and other boring activities.

 

It significantly reduces the hiring process and time, allowing the HR team to focus on more essential tasks like sourcing, personnel management, recruitment marketing, and other productive activities. 

 

The AI-assisted recruitment will aid in the selection of a candidate that meets the majority of the company's standards. As a result, the screening procedure is simple, quick, and deserving.

 

The candidates with higher potential are traced and communicated via chatbots. These automatic chatbots handle the newly recruited employees and assign them jobs and positions as per their job profile. It will choose the finest and most deserving individual who exactly matches the job description. As a result, the best candidates will be booked for employment interviews.
 

 

  1. Orientation of Newer Recruits:

 

On the first day after recruiting eligible individuals, AI-based consolidated systems will teach newly recruited employees to corporate knowledge and rules. 

 

New workers will get all necessary information, such as job profile data, business regulations, task assignments, team member information, and so on, via a mobile application or structured information on their laptop. Onboarding is the term for this procedure.

 

Onboarding is a critical step for improving the HR team's capacity to remember and efficiently. Candidates that go through a well-organized and informative onboarding process are more likely to stay with the firm in the long run. There are a lot of questions that might be asked by the recruits, and the AI for HR answers all of them so that the employees do not have to do that manually. 

 

Artificial intelligence in HR allows procedures to be customized to need workers and their associated roles to be separated. AI also keeps track of all the important contact details of the company and other important tasks like verification of legal documents, etc. 

 

(Most related: HR analytics)

 

 

  1. Training the Recruits:

 

Employees will be able to study and teach themselves about appropriate roles and needs using AI development services. It will also assist them in staying current by providing information on current technologies and software advancements in the industry. By evaluating the papers and exams, the AI will automatically comprehend and assign appropriate training to the employee.

 

Relevant skill set information will be provided based on their job description for improved growth. AI in HR technology may evaluate data and alert the HR team to the employees' training needs. This clever technique will enhance employees' productivity and brains, as well as teach them more quickly and effectively. They can educate particular programs and teaching skills so that employees can self-learn and execute according to the demands of the company. 

 

 

  1. Enhancement of employee experience:

 

Employees anticipate a helpful and constructive experience when they join customized engagement because of the high degree of automation and a big focus on customer experience surrounding the environment. 

 

Employee experiences are being shaped by consumer technology these days, and they are searching for alternatives for how they want to be engaged and supported.

 

AI may be efficiently integrated across the employee lifecycle, from recruiting and onboarding through HR service delivery and career pathing, resulting in a personalized employee experience. 

 

Human resources departments could now evaluate employee engagement and job satisfaction more precisely than ever before with tailored feedback questionnaires and employee recognition programs. 

 

This is especially useful given how vital it is to understand employees' general requirements, but there are also numerous significant organizational benefits to having this knowledge.

 

(Suggested blog: Applications of AI)

 

 

  1. Leadership:

 

Because AI will assist and develop trainees, it will also improve the working techniques of trainers and project leaders in a firm. The AI will evaluate the structure of the leader's characteristics by asking questions of the members of their separate teams and will give them the talents they lack or the traits they need to adapt.

 

Second, by looking at the dashboard, leaders may analyze themselves and enhance their skill sets following the demands of the workplace.

 

(Also read: How is AI used in Business Functions?)

 

 

Deploying AI in HR:

 

Like any other technology, AI also needs to be handled with caution while deploying. CuteHR lists out some of the factors that must be kept into consideration while deploying artificial intelligence in Human resources:

 

  • For successful AI outcomes, real-time and reliable data is crucial. So it is very crucial to obtain the correct data first, and then make sure the output-driven goal is clear.

  • The AI ecosystem is unlike any other IT environment. Implementation necessitates certain talents and techniques. The HR team has to make sure to be particular when it comes to gathering the proper data sources, as well as cleaning and curating them.

  • Understanding and knowing the insights to be driven is critical. As a result, there should be clarity and instruction on how to recognise the proper patterns to study and act on.

  • Based on the algorithms and logics supplied into the system, AI may produce accurate and impartial results. The company has to ensure the accuracy of the data, and remember that AI will only do what the user wants it to do, it cannot curate decisions by itself.

 

(Also read: AI algorithms/models)

 

Challenges of AI in Human Resource Management:

 

While it is evident that artificial intelligence will continue to have a beneficial impact on the field of human resources management in the future years, HR practitioners should be aware of the potential problems.

 

  • The most prevalent worries among HR executives are around making AI easier and safer to utilise. In fact, security and privacy concerns are the most prevalent reason why individuals are hesitant to use AI at work.

  • According to Oracle’s survey, in the workplace, 31% of respondents said they would prefer to engage with a human than a machine. HR professionals must also be ready to handle these issues by remaining current with trends and technology as they develop and change. 

  • Employees expect their employers to protect their personal data and obtain their consent before utilising technology to acquire information about them. Organizations, on the other hand, want to feel safe from data breaches, therefore for HR professionals, this becomes a leap of faith that they need to take. 

  • Another challenge faced is the maintenance of AI. Artificial Intelligence needs constant evaluations and upgrades, making it a time-consuming maintenance procedure.Because of the move to SAAS (Software as a Service), data availability is constrained, restricting the possibility of technologically integrating HR operations with full bandwidth.


 

Conclusion

 

Employee productivity is boosted by AI-based HR solutions. It can analyse, anticipate, diagnose, and become a more capable resource all while concentrating on the requirements and outcomes of employees. Organisations should adopt  AI solutions that meet their business's needs and are compatible with your company's culture, and create the necessary digital maps. 

 

(Related read: 6 Advantages of AI in Cyber Security)

 

Employees will be influenced by AI in a variety of ways in the future, and they will be able to claim a quick and accurate customer experience. As a result, it's critical to concentrate on employee requirements and be aware of the potential repercussions. 

 

There are issues including privacy, a personnel shortage, upkeep, integration capabilities, and a lack of proven applications.However, using precaution while installing AI services will prevent needless problems. 

 

(Similar read: 8 AI strategies To Maximize Business Revenue)

 

Finding trustworthy learning data sets, utilising the correct implementation strategy, seeking clarity, reducing bias, and considering accidental effects are all important aspects of AI systems management.

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