Birla Estates has launched an interactive AI-powered ChatBot LIDEA on WhatsApp

Feb 26, 2020 | AS Team

Birla Estates has launched an interactive AI-powered ChatBot LIDEA on WhatsApp title banner

The real estate developer Birla Estates has recently put into motion an interactive AI-powered Chatbot solution termed “LIDEA” for it’s Whatsapp customers. The firm has announced that the Chatbot will be leveraged for disseminating all information regarding its projects to the users who are appraising the residential developments of Birla Estates. The chatbot has been developed for furnishing accurate information and attending to the doubts and queries regarding Birla Estates developments and debuts centered around its Whitefield Bengaluru project - Birla Alokya.  


As reported by Economic Times, LIDEA, the chatbot is powered by Artificial Intelligence and developed with natural language capabilities and primarily focuses on directing itself towards clarifying all queries and doubts that pertain to Birla Alokya its latest project in Whitefield, Bengaluru. The chatbot extends features that include viewing location, amenities, configurations, offering virtual tours as well as granting site visit requests. 


This solution has been designed for being 24x7 accessible on Whatsapp. The development of this chatbot has enhanced the digital experience of the Birla Alokya project, with the homes featuring voice-based automation and the homebuyers being able to visualise their future home by leveraging an engaging Virtual Reality experience. 


Thus LIDEA is serving as an effective and authentic communication channel between the potential homebuyers and the firm by supplying the answers for all commonly asked queries of the potential homebuyers. The chatbot made it’s debut recently on the project’s mobile webpage. The users can communicate with the Chatbot and seek real-time assistance on its mobile site or by saving the number +918828800064.  


As emphasized by KT Jithendran, the CEO of the firm, LIDEA is in alignment with the firm’s goal of offering an iconic experience while keeping the customers at their innovation center. 

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