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What is Quality Management? Stages, Advantages, and Principles

  • Ashesh Anand
  • Apr 21, 2022
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When the word "quality" is used, it is usually a synonym for "good." Many firms advertise their products as "high quality" or "superior quality" in this way, without truly defining what "Quality" entails, and we're more likely to see it in marketing materials than in critical business processes or policy documents. 

 

Quality control is an important aspect of running a successful business. Professionals can utilize a quality management system to improve their company's output, efficiency, or processes. Learning more about this notion could benefit you in your work, whether you are a business owner, manager, or executive.

 

Quality improvement, quality control, kaizen, value-added management, and other quality management concepts are gaining popularity in project management these days. To assure the degree of quality in projects, a great number of firms are heavily investing in quality management personnel.

 

Also Read | Best Project Managing Softwares


 

What is Quality Management?

 

As the name implies, quality management is concerned with the management of service quality. When it comes to project management, the goal is to achieve the desired level of quality. 

 

Quality management should be ensured during the project delivery. Quality may not always imply perfection or high-quality services, but it does include maintaining quality consistency across projects. 

 

The stakeholders, owners, and clients of a project decide on the level of quality to be maintained. Organizational values and standards are often used to create quality standards. A project's quality planning, quality assurance, and quality control are all aided by a quality management process.


 

Stages of Quality Management

 

In order to be effective, quality control management can be split down into four main components: quality planning, quality control, quality assurance, and quality improvement. Here's a closer look at these four critical phases, as well as some information about how our QMS software may help.

 

  1. Quality Planning

 

Planning is the initial stage in quality management. Take the time to figure out what your objectives are and what your baseline should be. The quality plan is created here. Every plan, including a quality plan, should have a desired target or goal. The quality management aim should be clearly stated to all project stakeholders. 

 

Following the definition of the aim, the means to achieve the level of standard should be devised. What methods will you use to keep your consumers happy? What is the expected degree of quality from the stakeholders? How can you tell if the quality controls will result in project success? 

 

When all of the answers to these questions have been gathered, assignments should be assigned to team members and a quality plan should be implemented.

 

  1. Quality Control

 

Quality control comes into play once you have a plan in place. This is the process of physically evaluating and testing what you outlined in the planning stage to ensure that it is feasible. You must verify that all of the requirements you established have been met, as well as identify any flaws or faults that need to be addressed. 

 

The earlier you detect these mistakes, the better. As a result, you should pay close attention to all aspects of the product, including the materials used and the assembly method.

 

Operational techniques are employed to ensure that quality requirements are met. Corrective actions should be taken whenever a problem with quality emerges or when the quality plan is not carried out as planned. 

 

Quality control is keeping an eye on project outcomes and delivery to see if they are meeting expectations. Alternative actions should be taken if this is not the case.

 

  1. Quality Assurance

 

This is a process that runs parallel to the project's lifespan. The goal of quality assurance is to determine if a project is on track to deliver high-quality services. If all of the quality criteria are in place, the quality strategy can move forward smoothly.
 

When quality objectives are not met or are not on track to be met, the necessary measures and remedial actions should be specified. The phase of quality assurance also includes ensuring corrective actions.

 

 

Advantages of Quality Management

 

  1. It assists a company in achieving more consistency in the tasks and activities involved in the production of goods and services.

 

  1. It enhances process efficiency, minimizes waste, and makes better use of time and other resources.

 

  1. It aids in the improvement of client satisfaction.

 

  1. It enables firms to efficiently sell their products and enter new markets.

 

  1. It makes it easier for firms to integrate new staff, allowing them to better manage their growth.

 

  1. It enables a company to enhance its goods, processes, and systems over time.

 

Also Read | Root Cause Analysis


 

What are Quality Management Systems, and How do they Work?

 

A quality management system (QMS) is a collection of rules and processes that assist a company in producing high-quality results. Quality management varies by industry, but generally entails devising ways to ensure that products and designs match a set of criteria. 

 

A quality management system (QMS) is a tool that professionals can use to manage quality. Documents, procedures, and processes may all be included. With the rise of industrial manufacturing, the quality management system arose as a means of ensuring predictable outcomes with higher volumes and more specialization. 

 

To deliver a high-quality product, a system rather than a single person was required to ensure quality across the production line or value chain. Today, specialism, speed, and volume have all increased, making it more necessary than ever to have a quality management system in place to decrease errors and delays while also increasing customer satisfaction. 

 

In recent years, the scope and breadth of quality has shifted, with more companies focusing on environmental quality, privacy, and other important issues in addition to 'production.'

 

Types of Quality Management Systems

 

Your industry may dictate the sort of quality management system you choose. Food and medical items, for example, may be required to employ a specific system in order to comply with health regulations. 

 

Companies can create their own quality management systems or apply for ISO certification by achieving their standards. The following are some examples of common quality management systems:

 

  1. ISO 9001

 

The most prevalent type of quality management system is ISO 9001. This technique is used by businesses in a variety of industries, including construction, manufacturing, and business. It entails increasing manufacturing efficiency and quality.

 

  1. IATF 16949

 

This quality management system can be used by companies in the automobile industry. It focuses on improving the manufacturing and distribution processes in the vehicle industry.

 

  1. ISO 13485L

 

It is a quality management system for the manufacture of medical devices. It assures that medical items are safe to use.

 

  1. ISO 22000

 

This is the industry standard for quality management in the food industry. To ensure food safety, it defines production and distribution requirements.

 

  1. ISO 27001

 

This standard can be used by information technology organizations to assure the quality and security of their networks.

 

  1. AS 9100D

 

It is a quality management system for aerospace firms that manufacture spacecraft, aircraft, and defense equipment. It ensures that items adhere to a set of industry standards.

 

Also Read | Content Management System


 

Principles of Quality Management

 

The International Standard for Quality Management follows a number of quality management principles. Top management uses these ideas to guide an organization's procedures toward better performance. They are as follows:


The image depicts the different principles of Quality management which include Leadership, Engagement of People, Customer Focus, Process Approach, Continuous improvement, Evidence-based approach, and Relationship management.

Principles of Quality Management


 

  1. Customer Focus

 

To incorporate customers in the quality management process, Clothing World's leaders build a customer survey and review system. Understanding, meeting, and exceeding the needs of current and prospective consumers should be the major focus of Quality Management. 

 

Organizations should match their objectives and goals to the needs of their customers. Any organization's principal goal should be to fulfill and surpass the expectations and needs of its consumers. 

 

Customer loyalty emerges from an organization's ability to recognise and cater to its customers' current and future demands. This, in turn, leads to increased income. The company can also spot new consumer opportunities and fulfill them. Quality improves when company operations are more efficient, and more consumers can be satisfied.

 

  1. Leadership

 

The virtues of strong, purposeful, and unified leadership are extolled in this idea. Leaders are in charge of fostering a productive and forward-thinking business environment. They're also in charge of ensuring that future recruits have the same vibe.

 

This idea can be implemented in your workplace if you have a clear vision for the company and the correct executives in place to communicate that goal to the rest of the team. 

 

Spending some time up front to get this correctly will save you time and stress later on. The success of a company is dependent on good leadership. Great leadership creates a sense of purpose and togetherness among employees and shareholders.

 

Creating a vibrant corporate culture creates an internal atmosphere where people may reach their full potential and actively participate in attaining company goals.

 

Employees should be involved in the development of clear company goals and objectives. Employees will be more motivated as a result, and their productivity and loyalty will likely rise dramatically.

 

  1. People's Engagement

 

Another important aspect is employee involvement. Whether full-time, part-time, outsourced, or in-house, management engages employees in developing and delivering value. Employees should be encouraged to continually develop their abilities and maintain consistency in their work.

 

Empowering employees, including them in decision-making, and acknowledging their accomplishments are all part of the philosophy. People work to their full potential when they feel valued, as it enhances their confidence and motivation. Employees feel empowered and accountable for their actions when they are fully involved.

 

Also Read | Production Management: An Overview

 

  1. Process Approach

 

A process-driven strategy can aid businesses in avoiding logistical issues that often arise from a lack of understanding on how to proceed. According to the process approach principle, an organization's performance is critical. The approach principle focuses on improving organizational processes' efficiency and effectiveness. 

 

The concept assumes that good processes lead to increased consistency, faster actions, lower costs, waste elimination, and continual improvement. When leaders can manage and control the organization's inputs and outputs, as well as the processes that produce the outputs, the organization benefits.

 

It also helps to future-proof your company because having procedures in place ensures that there is no panic when a key team member leaves, leaving everyone in the dark regarding crucial aspects of their job.

 

  1. Continual Evolution

 

Every organization should have a goal to actively participate in continuous development. If you're not moving forward, you're moving backwards, as the old adage goes. A company should always be looking for ways to improve, because if it isn't, you can be sure that your competitors will. Businesses that continue to improve see higher productivity, organizational flexibility, and the ability to seize new possibilities.

 

Any effective organization's long-term goal is continuous improvement. Take a look at the top ten most successful companies in the world, and you can bet that they have entire teams dedicated to ensuring that they are continually moving forward. 

 

Commitment to improvement also allows you to be the market leader because you'll be setting the agenda rather than catching up with your competition.

 

  1. Systematic Approach to Management

 

This principle is related to the preceding one, and it states that utilizing a clear system to identify, understand, and manage processes can help you streamline your business. You can cut down on wasted time and increase the efficiency of your company by ensuring that team members devote the appropriate amount of attention to critical tasks.

 

A methodical approach also enables everyone to see every stage of a process and stay informed about its progress. Plus, when your firm is well-organized, it appears wonderful to potential new clients.

 

  1. Relationship Management

 

The team appoints a communication leader to help them better manage their relationships. Every week, this individual will meet with the suppliers to review production and inventory requirements. Creating mutually beneficial relationships with suppliers and retailers is the goal of relationship management. 

 

A company's performance can be influenced by a variety of stakeholders. To maximize their impact on the company's success, the organization should manage the supply chain process well and enhance the relationship between the organization and its suppliers. 

 

When an organization effectively manages its relationships with interested parties, it is more likely to achieve long-term business success and collaboration.

 

Also Read | Customer Relationship Management

 

This is how project management quality management is ensured. Projects are worked on to provide desired results by following the quality management phases. As a result, it ensures that quality standards are specified, which is essential in today's project management world. 

 

Businesses need quality management to assure consistency in their operations, as well as their products and services. Customer satisfaction is crucial in business. 

 

As the quality of the items or services a client purchases is their first concern, the supplier's primary priority should always be to ensure that what they create is of consistent and high quality.

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